SIT20122 – Certificate II in Tourism

Course Overview

Make a career out of your passion for adventure!

With the world now increasingly mobile, job opportunities catering to a constantly travelling population are growing at a rapid rate.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.

The SIT20122 – Certificate II in Tourism provides you with the fundamental skillset to start your career in the tourism industry.

Course Delivery

The SIT20122 – Certificate II in Tourism is delivered within 6 – 12 months.

Training and assessment will be delivered in weekly classroom sessions at the school.


You may be eligible for Vocational Education and Training in Schools (VETiS) funding. Click here for more information.

Course Requirements

To achieve a SIT20122 – Certificate II in Tourism, a total of 11 units must be completed including 5 core units and 6 elective units as listed below.

Core Units

  • SITTIND003 Source and use information on the tourism and travel industry
  • SITXCCS009 Provide customer information and assistance
  • SITXCCS011 Interact with customers
  • SITXCOM007 Show social and cultural sensitivity
  • SITXWHS005 Participate in safe work practices

Elective Units

  • SIRXPDK001 Advise on products and services
  • SITXCCS010 Provide visitor information
  • SITTTVL001 Access and interpret product information
  • BSBTWK201 Work effectively with others
  • BSBTEC201 Use business software applications
  • SITTTVL004 Sell tourism products and services

At a glance


6-12 Months


Classroom Delivery


Weekly Classroom Sessions

Career Opportunities

Tour Operator Assistant, Retail Assistant (Tourism), Travel Agency Assistant, Tourism Office Assistant/Worker, Events Organiser Receptionist, Museum Attendant


This traineeship has opened my eyes within the business world and my own, it is a great way to learn new skills in a hands-on environment with great support... Read More

Alannah Osborne

School Based Trainee

My experience at Aurora so far has been an excellent learning journey! I’ve always wanted to work in this type of industry as it helps contribute to my future ambitions... Read More

Helen Jukudu

School Based Trainee

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