HLT23215 – Certificate II in Health Support Services (Health Administration)

Course Overview

Make a career out of your passion for helping and supporting others!

With Australia’s ageing population, there is a significant increase in people needing support in different aspects of their lives. Australia’s health care sector is growing rapidly with thousands of jobs expected to open in the coming years.

The HLT23215 – Certificate II in Health Support Services (Health Administration) provides you with the fundamental skill set to start your career in the healthcare industry.

This course will provide you with the skills required to work at an entry level position within a variety of support service roles.

Successful completion of this course will also provide you with the foundation skills needed to undertake further study in the healthcare industry.

Course Delivery

The HLT23215 – Certificate II in Health Support Services (Health Administration) is delivered within 6 – 12 months.

Students can choose one of the following delivery options:

  • Classroom environment: Face-to-face classroom sessions at our delivery locations, at school or on campus as negotiated (conditional on minimum numbers); or
  • Flexible delivery: Self-paced learning with one-on-one contact with a trainer.

Payment Options

One payment of $499 upon enrolment.

Course Requirements

To achieve a HLT23215 – Certificate II in Health Support Services (Health Administration), 12 units must be completed including 4 core and 8 elective units.

Core Units

  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTINF001 Comply with infection prevention and control policies and procedures
  • HLTWHS001 Participate in workplace health and safety

Elective Units

  • BSBADM101 Use business equipment and resources
  • BSBCUS201 Deliver a service to customers
  • BSBINM201 Process and maintain workplace information
  • BSBWOR202 Organise and complete daily work activities
  • BSBWOR204 Use business technology
  • BSBFLM312 Contribute to team effectiveness
  • BSBWOR203 Work effectively with others
  • BSBCMM211 Apply communication skills

At a glance


6 - 12 Months


Classroom & Flexible Delivery


Regular Training

Career Opportunities

Health Services Assistant, Admissions Clerk (Health Services), Health Administrative Worker, Health Support Services Worker, Client Assistant


I did extensive research on Training Institutes in the Gold Coast that offered this qualification, I chose Aurora after speaking on the phone with Ian, his passion and enthusiasm was infectious. Aurora provided on campus training which was a big tick for me, and then I met my Trainer Kevin Dickinson and that verified I’d made the right decision... Read More

Ashley Young

Certificate III Graduate

Aurora Training Institute has been the best thing for me, they have amazing staff, they have helped me excel in life and given me the help that I needed... Read More

Natalie Worth

Individual Support Graduate

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