BSB30120 – Certificate III in Business

Course Overview

Modern businesses are not just about boring paper jobs!

Start your exciting career and use this qualification to gain broad knowledge and practical skills to use across a range of business environments.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills.

Course Delivery

The BSB30120 – Certificate III in Business is delivered within 12 months.

Students can choose one of the following delivery options:

  • Classroom environment: Weekly classroom sessions at our delivery locations; or
  • Flexible delivery: Self-paced learning with one-on-one contact with a trainer.

Payment Options

Flexible payment options are available. You may be eligible for the Certificate 3 Guarantee program which is funded by the Queensland Government. Click here for more information.

Course Requirements

To achieve a BSB30120 – Certificate III in Business, 13 units must be completed including 6 core units and 7 elective units.

Core Units (6 Units)

  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication

Mandatory Elective Units (3 Units)

  • BSBTEC302 Design and produce spreadsheets
  • BSBWRT311 Write simple documents
  • BSBPEF301 Organise personal work priorities

Electives (4 Units)

General Electives

  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS305 Process customer complaints
  • BSBOPS303 Organise schedules
  • BSBINS302 Organise workplace information

Business Administration Specialisation

  • BSBINS202 Handle receipt and dispatch of information
  • BSBOPS301 Maintain business resources
  • BSBOPS303 Organise schedules
  • BSBPUR301 Purchase goods and services

At a glance


Within 12 Months


Classroom or Flexible Delivery


Regular Training

Career Opportunities

Payroll Officer, Customer Service Advisor, Data Entry Operator, Receptionist, Customer Service Representative, Records Clerk, Administrative Assistant


My experience at Aurora so far has been an excellent learning journey! I’ve always wanted to work in this type of industry as it helps contribute to my future ambitions... Read More

Helen Jukudu

School Based Trainee

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