BSB30120 – Certificate III in Business

The world in which we live in is dominated by businesses both big and small. There is a strong argument that in the future, everyone will need to have had a business education as whatever you do in your professional life, the chances are that it will involve some form of business.

From customer service and work, health and safety, to a number of speciality areas including administration, finance, marketing and management, modern businesses are not just about boring paper jobs! Use this BSB30120 – Certificate III in Business to gain knowledge about the engine that drives the world, and then take your skills off the page and put them towards an exciting career!


The BSB30120 – Certificate III in Business is delivered over 6 – 12 months. In order to provide flexible options, students can choose one of the following delivery options:

  • Classroom environment: Suitable for unemployed students. Content is delivered with weekly classroom sessions at our delivery locations.
  • Flexible delivery: Self-paced learning with one-on-one contact with one of our qualified trainers.


Flexible payment options are available. You may be eligible for the Certificate 3 Guarantee program which is funded by the Queensland Government. Click here for more information.


To achieve a BSB30120 – Certificate III in Business 13 units must be completed.

Core Units:

  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication

Mandatory Elective units (3 units):

  • BSBTEC302 Design and produce spreadsheets
  • BSBWRT311 Write simple documents
  • BSBPEF301 Organise personal work priorities

Other Electives

  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS305 Process customer complaints
  • BSBOPS303 Organise schedules
  • BSBINS302 Organise workplace information

Business Administration Stream:

  • BSBINS202 Handle receipt and dispatch of information
  • BSBPUR301 Purchase goods and services
  • BSBOPS301 Maintain business resources
  • BSBOPS303 Organise schedules

At a glance


Within 12 months


On-campus or Online


Weekly Classroom Sessions

Career Opportunities

Customer Service Adviser, Data Entry Operator, Receptionist, Payroll Officer


My experience at Aurora so far has been an excellent learning journey! I’ve always wanted to work in this type of industry as it helps contribute to my future ambitions... Read More

Helen Jukudu

School Based Trainee

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