Course Overview
If you are ready to take your first step into the workforce, the BSB20120 Certificate II in Workplace Skills is the perfect starting point. This qualification equips you with the foundation skills to build confidence, strengthen your communication and teamwork abilities, use digital technology effectively, and manage simple daily work tasks.
Who Should Study This Course?
- Individuals seeking to start a career in administration or business support roles
- Those who have completed Certificate I or a foundation qualification and wish to upskill
- Jobseekers who want to develop key workplace skills to improve employability
- People transitioning into the workforce
- What You’ll Learn
By completion, participants should be able to:
- Carry out routine procedural, clerical, or operational tasks under supervision
- Use business software and digital tools in a workplace context
- Apply communication and interpersonal skills
- Plan and apply basic time management
- Contribute to workplace health, safety, and sustainability
- Demonstrate self-management and professional behaviour