BSB20120 – Certificate II in Workplace Skills

Course Overview

If you are ready to take your first step into the workforce, the BSB20120 Certificate II in Workplace Skills is the perfect starting point. This qualification equips you with the foundation skills to build confidence, strengthen your communication and teamwork abilities, use digital technology effectively, and manage simple daily work tasks.

Who Should Study This Course?

  • Individuals seeking to start a career in administration or business support roles
  • Those who have completed Certificate I or a foundation qualification and wish to upskill
  • Jobseekers who want to develop key workplace skills to improve employability
  • People transitioning into the workforce
  • What You’ll Learn

By completion, participants should be able to:

  • Carry out routine procedural, clerical, or operational tasks under supervision
  • Use business software and digital tools in a workplace context
  • Apply communication and interpersonal skills
  • Plan and apply basic time management
  • Contribute to workplace health, safety, and sustainability
  • Demonstrate self-management and professional behaviour

Entry Requirements

18 Weeks

Course Requirements

To achieve BSB2020 – Certificate II in Workplace Skills 10 units must be completed including 5 core units and 5 elective units listed below.

Core Units:

  • BSBWHS211 Contribute to the health and safety of self and others
  • BSBCMM211 Apply communication skills
  • BSBPEF202 Plan and apply time management
  • BSBOPS201 Work effectively in business environments
  • BSBSUS211 Participate in sustainable work practices

Elective Units:

  • BSBTWK201 Work effectively with others
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBTEC101 Operate digital devices
  • BSBTEC201 Use business software applications
  • SIRXCEG002 Assist with customer difficulties

At a glance

Duration

18 Weeks

Delivery

Classroom

Attendance

Regular Training

Career Opportunities

Communication & Interpersonal Skills, Digital Literacy & Technology Proficiency, Health Safety & Sustainability Awareness