SIT20316 – Certificate II in Hospitality

Hospitality is the art and science of making people feel welcome and comfortable. Every country in the world has a hospitality industry and it is a career path where the skills that you learn and a great smile can introduce you to new countries, cultures and people.

The SIT20316 – Certificate II in Hospitality provides you with the basic practical skills and knowledge to get you started with confidence. Learning about customer service, food and beverage, gaming and accommodation can all help you on your way.

There are so many opportunities within this industry!


The SIT20316 – Certificate II in Hospitality is delivered over 12 months. Training and assessment will be delivered in weekly classroom sessions at the school.

Students will also be required to complete 12 hospitality service periods.


Flexible payment options are available. You may be eligible for Vocational Education and Training in Schools (VETiS) funding.


To achieve a SIT20316 – Certificate II in Hospitality 12 units must be completed including 6 core units and 6 elective units. This qualification also requires students to complete 12 hospitality service periods.

Core Units

  • BSBWOR203 Work effectively with others
  • SITHIND002 Source and use information on the hospitality industry
  • SITHIND003 Use hospitality skills effectively^
  • SITXCCS003 Interact with customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITXWHS001 Participate in safe work practices

Elective Units

  • BSBCMM201 Communicate in the workplace
  • SITXFSA001 Use hygienic practices for food safety
  • SITHFAB001 Clean and tidy bar areas *
  • SITHFAB002 Provide responsible service of alcohol
  • SITHFAB004 Prepare and serve non-alcoholic beverages *#
  • SITHFAB005 Prepare and serve espresso coffee *

* Prerequisite unit is SITXFSA001 Use hygienic practices in food safety

^students are required to complete 12 service periods

#students are required to complete 3 service periods

At a glance


12 months


On-campus/ online


12 Service Periods

Career Opportunities

Bar Attendant, Front Office Attendant, Cafe Attendant, Food and Beverage Attendant


My trainer Aaron was wonderful, he not only has a vast knowledge of the hospitality industry, but his life experiences have been so inspirational to me... Read More

Nared (Nick) Ngowsakul

Commercial Cookery Graduate

My experience at Aurora so far has been an excellent learning journey! I’ve always wanted to work in this type of industry as it helps contribute to my future ambitions... Read More

Helen Jukudu

School Based Trainee

Read All Student Stories