SIR30216 – Certificate III in Retail

Modern businesses are not just about boring paper jobs!

Use this qualification to gain knowledge about the retail industry, and then take your skills off the page and put them towards an exciting career!


The SIR30216 – Certificate III in Retail is delivered within 12 months. Students can choose one of the following delivery options:

  • Classroom environment: Weekly classroom sessions at our delivery locations (conditional on minim numbers).
  • Flexible delivery: Self-paced learning with one-on-one contact with a trainer.

Payment Options

Deposit of $475 upon enrolment and payment of balance due twelve (12) weeks later.


To achieve a SIR30216 – Certificate III in Retail, 13 units must be completed including 8 core and 5 elective units.

Core Units:

  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXRSK001 Identify and respond to security risks
  • SIRXSLS001 Sell to the retail customer
  • SIRXWHS002 Contribute to workplace health and safety

Elective Units:

  • SIRRINV001 Receive and handle retail stock
  • SIRRRTF001 Balance and secure point of sale terminal
  • SIRRMER001 Produce visual merchandising displays
  • CHCDIV001 Work with diverse people
  • SIRXPDK001 Advise on products and services

At a glance


Within 12 months


Classroom and Flexible Delivery


Regular Training

Career Opportunities

Retail Supervisor, Sales Assistant, Customer Service Representative, Shop Assistant


I did extensive research on Training Institutes in the Gold Coast that offered this qualification, I chose Aurora after speaking on the phone with Ian, his passion and enthusiasm was infectious. Aurora provided on campus training which was a big tick for me, and then I met my Trainer Kevin Dickinson and that verified I’d made the right decision... Read More

Ashley Young

Certificate III Graduate

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